For this discussion, Review Case 5: Wells Fargo’s Unauthorized Customer Accounts, from the textbook. This case describes the actions of Wells Fargo, a leading bank and financial services company, which opened more than two million unauthorized checking, credit card, and other accounts without the consent of its customers between 2011 and 2015. You may research online documents or videos about this case, but make sure to cite and reference any outside sources used. You will answering the following questions.

1 Describe the “unauthorized customer accounts” referenced in the title of the case. What did the bank and its employees do?  Which stakeholders were helped, and which were harmed by these actions?

2 Do you believe Wells Fargo demonstrated an ethical corporate culture? Why or why not?  In your response, please consider both the formal ethics policies of the bank and ethical leadership as modeled by its senior executives and board of directors.

3 Did Wells Fargo respond appropriately to employees who voiced their concerns about unauthorized accounts? What should it have done differently?