Strategic Management

Case Assignment: In this final MBA course, the Case sequence will be focused on Strategic Management. The formal strategic management process includes development of the company vision, mission statement, and goals and objectives; a formal assessment of the internal company profile and the organization’s external environment; strategic choices at the business, functional, and corporate levels; and strategy implementation and control (which includes the implementation and monitoring of strategic controls, organizational design, and organizational culture). Throughout MGT599, MBA students will analyze and solve actual business strategy problems.
Learning Outcomes
Upon successful completion of this course, the student will be able to satisfy the following outcomes:
Module 3
Using Porter’s Generic Strategy theory as a theoretical backdrop, assess an organization’s strategic direction, and make recommendations for change.
Using CVP analysis, determine a modified product and pricing strategy.
Course Materials/Bibliography

Module 3
Required Reading
Competitive advantage (2010). Quick MBA. Retrieved on August 27, 2014, from https://www.quickmba.com/strategy/competitive-advantage/
Garmon, M. (2014). Tablet Development Sim. Retrieved on November 4, 2014 from https://forio.com/simulate/michael.garmon/tablet-development-sim/simulation/
Iansiti, M. and Levien, R. (2004). Strategy for small fish. Harvard Business School Working Knowledge. Retrieved on August 27, 2014, from https://hbswk.hbs.edu/item/4331.html
Kim, W. C. and Mauborgne, R. (2009), What is BOS? Nine key points of Blue Ocean Strategy. Retrieved on August 29, 2014, from https://www.blueoceanstrategy.com/abo/what_is_bos.html
Liang, T., Czaplewski, A., Klein, G., & Jiang, J. (2009). Leveraging first-mover advantages in internet-based consumer services. Communications of the ACM, 52(6), 146-148. Retrieved on August 27, 2014, from EBSCO.
Luca, A. (n.d.). Strategic Choices. PowerPoint presentation.
Porter’s generic strategies. (2007). Quick MBA. Retrieved on August 27, 2014, from https://www.quickmba.com/strategy/generic.shtml
Scilly, M. (2015). Examples of cost leadership and strategy marketing. Small Business Chron. Retrieved from https://smallbusiness.chron.com/examples-cost-leadership-strategy-marketing-12259.html
Optional Reading
Akan, O., Allen, R. S., Helms, M. M., & Spralls, S.A. (2006). Critical tactics for implementing Porter’s generic strategies. The Journal of Business Strategy, 27(1), 43-53. Retrieved on August 29, 2014 from ProQuest.
Ormanidhi, O., & Stringa, O. (2008). Porter’s model of generic competitive strategies. Business Economics, 43(3), 55-64. Retrieved on August 29, 2014 from EBSCO – Business Source Complete.

Module 3 – Background
Strategic Choices
In Module 3, we will concentrate our efforts on strategic alternatives at the corporate, business, and functional levels. Companies follow strategies at each of these levels, as well as at the global level.
At the functional level, strategies are short term in nature, and refer to company functions such as marketing, manufacturing, materials management, customer service, and R&D.
At the business level, strategies are of medium range. They include the company’s market positioning, geographic locations, and distribution channels.
At the corporate level, strategies are long term, and include options such as horizontal and vertical integration, diversification, strategic alliances, and mergers and acquisitions (M&A).
Click on the link for a presentation on Strategic Choices by Professor Anastasia Luca.
Competitive Advantage
In this module, we will focus on the strategic options available to companies at the business level. Companies select business strategies to obtain Sustained Competitive Advantage (SCA) against competitors. Read about SCA here:
Competitive advantage (2007). Quick MBA. Retrieved on August 29, 2014, from https://www.quickmba.com/strategy/competitive-advantage/
SCAs are advantages that cannot be easily copied or imitated by competitors. A few years ago, strategists talked in terms of Porter’s generic strategies (basically cost and differentiation). Read about Porter’s generic strategies here:
Porter’s generic strategies. (2007). Quick MBA. Retrieved on August 29, 2014, from https://www.quickmba.com/strategy/generic.shtml
Today, we have four distinct strategies we use to analyze strategic options, although there are various approaches to achieving these strategies. They are:
Cost Leadership
Differentiation
Niche/Focus
Preemptive Move (or first-mover advantage)
Cost leadership
Most people think of economies of scale when they think of low-cost strategies. McDonald’s and Wal-Mart notwithstanding, high volume is not the only way to achieve low prices. Here are some other approaches to implementing a low-cost strategy:
No frills: Southwest Airlines eschewed big airports and cut costs by flying to smaller airports. Competitors such as Delta and American were too heavily invested in the hub business model to change.
Product design: Masonite developed an alternative to expensive wood products by using sawdust and woodchips. Telecommunications companies now “bundle” their products, offering cable/satellite TV, high-speed Internet and telephone service for one low price. Hershey’s shrank the chocolate bar to keep from raising its low price.
Operational economies: Companies can save money by eliminating high costs in the value chain. For example, a company such as Amazon can reduce its costs by reducing the rate of customer returns. Clearly, mass sales or mass production serve to increase economies of scale as the company’s operations become increasingly efficient.
Economies of Scale: With higher sales, fixed costs such as R&D, overhead, advertising, and even legal support can be spread over a larger revenue base.
Experience: Costs decline at a predictable rate with a firm’s accumulated experience. Such declines are attributed to the learning curve, technological improvements, and product redesign resulting in product and process efficiencies.
Here is another way of looking at low-cost strategies:
Scilly, M. (2015). Examples of cost leadership and strategy marketing. Small Business Chron. Retrieved from https://smallbusiness.chron.com/examples-cost-leadership-strategy-marketing-12259.html
Differentiation Strategies
If a company positions itself as offering a product or service that is different from its competitors in a way that customers value, it is following a differentiation strategy.
A successful differentiation strategy will create customer value that is perceived as such by the customer. Many so-called “new-and-improved” products have fallen flat because the customer simply didn’t care. In addition, a successful differentiation strategy will only build Sustained Competitive Advantage to the degree that it is difficult to copy.
There are many ways to add value to any aspect of a business through differentiation:
Ingredients/components: Healthier, “greener,” longer-lasting ingredients/materials (e.g., Maytag appliances, Healthy Choice frozen dinners).
Product offering: Better-designed products (new generation products).
Combining products: Two is better than one (e.g., Colgate 2 in 1 toothpaste and mouthwash).
Added services: Extra services beyond the basic purpose of the product or service (e.g., concierge service with American Express cards).
Breadth of Product Line: Extra convenience in dealing with fewer vendors (e.g., Wal-Mart offers one-stop shopping, eliminating the need to go to multiple stores).
Channel: Offering items or services through a medium or channel unavailable in that form anywhere else (e.g., eBay offers instant access to hundreds of individuals worldwide, simultaneously or asynchronously).
Design: Product or service is unique (e.g., bed-and-breakfasts offer a more ”homey” alternative to standardized hotel rooms).
In general, there are two ways to build SCA through differentiation strategies. Most of the methods of adding value mentioned above can be related to either quality or brand recognition.
Quality Strategy: In this type of differentiation, a company tries to set its product/service apart on the basis of superior quality. It is probably the most widely used method of attaining Sustained Competitive Advantage. Usually, quality means superior performance, and a premium brand as opposed to discount or economy brands. Such top-of-the-line offerings command a high price tag. However, quality does not always mean expensive. Both Mercedes (expensive) and VW (less expensive) connote high-quality German engineering.
Branding: Brands build SCA through customer familiarity, loyalty, and trust. Aspirin is aspirin, but Bayer continues to thrive against low-priced generics due to the power of the brand.
Blue Ocean: An Alternative Approach
A combination of low-cost and differentiation strategies has created a buzz in the recent business press. Known as “Blue Ocean” strategy, it is a new idea that challenges the standard classifications of strategy.
The following is the official Blue Ocean website. Check out some of the links to view the tools and frameworks for Blue Ocean strategic planning:
Kim, W. C. and Mauborgne, R. (2009), What is BOS? Nine key points of Blue Ocean Strategy. Retrieved on August 29, 2014, from https://www.blueoceanstrategy.com/abo/what_is_bos.html
Niche/Focus Strategies
Niche or Focus strategies are really variations of a cost or differentiation (or both) strategy, only concentrating the company’s efforts on a single or limited product or market. By focusing its efforts, the firm is able to realize the following advantages:
Avoid distraction or dilution: All of the firm’s efforts are directed toward a single end, and competitive pressures are diminished. All company resources and capabilities are matched to the market needs, creating SCA (remember RBV?).
Maximize limited resources: When resources are tight, they will go farther and create a greater impact when the target is limited.
Circumvent competitors’ resources and capabilities: By operating in a niche market, say, private-label manufacturing, a firm does not have to contend with the big advertising and distribution capacities of the brand names. Competitive pressures are diminished overall as there are likely to be fewer competitors.
Establish a unique identity: Offering a narrow product line, or operating in a limited geographic area can confer a certain cachet. In-N-Out Burger, for example, competes successfully with the huge fast food franchises by refusing to offer anything but hamburgers, made with the freshest site-prepared ingredients, in California, Nevada and Arizona only.
There are basically three ways a firm can establish a focus strategy. It can concentrate on one of these approaches, or a combination.
Focusing the product line: Firms that focus their product line often do so because they possess some expertise and special interest that often translates into technical superiority. These products excite and electrify. Take Bose Corporation, for example. It manufactures a small line of exceedingly high-quality audio products that are based on astonishing technology. If Bose broadened its offerings to all kinds of consumer electronics, it would run the risk of sliding into mediocrity with ho-hum products.
Targeting market segments: This is essentially “snob appeal” broadly defined. Gucci handbags target high-end fashionistas, Harley-Davidson targets rebellious non-conformists (at least in their own minds), and Castrol motor oil, which is not even sold in service stations, targets independent male do-it-yourselfers.
Limited geographic area: We have already considered In-N-Out Burger, but many other products are conferred a kind of cachet because you cannot get them just anywhere. Other examples include small breweries (e.g., Shiner Beers in Texas), coffee shops (independent and locally owned), or bakeries (Tim Hortons donuts in Canada and the northeast United States).
For another take on niche strategies, including some important caveats about potential pitfalls, read:
Iansiti, M. and Levien, R. (2004). Strategy for small fish. Harvard Business School Working Knowledge. Retrieved on August 29, 2014, from https://hbswk.hbs.edu/item/4331.html
Preemptive Strategy
By being the first entrant into a new market or business area, a firm can establish competencies or assets that competitors are not able to copy or develop on their own. The first-mover advantage can create high switching costs for customers, erect high barriers to entrance for competitors, and tie up contracts with suppliers. Thus, a preemptive strategy can confer SCAs both from internal and external sources.
Preemptive strategies are usually implemented in one of three ways:
Product opportunities: The first product offered in a new market can generate advantages in terms of dominant position that can be hard for competitors to later dislodge or overcome. A company can establish the “standard” for an industry, such as Intel did with microprocessors and Microsoft with operating systems. Of course, firms must continue investment in improvements lest an upstart come up with a “better mousetrap.”
Production systems: When a firm invents a better or more efficient production system that expands capacity, reduces cost and/or improves quality, they have created SCA.
Customer advantages: First movers have an advantage with customers—creating brand loyalty and increasing switching costs. Customers become used to a familiar product or brand and see no reason to switch. Some companies get customers to make long-term commitments—as in long contracts for the latest in iPhone or BlackBerry technology. Banks may vie to get first-mover advantage in online banking because such systems involve substantial switching costs for customers who pay all their bills online. Here is a brief article discussing the first-mover advantage in practice:
Liang, T., Czaplewski, A., Klein, G., & Jiang, J. (2009). Leveraging first-mover advantages in internet-based consumer services. Communications of the ACMe, 52(6), 146-148. Retrieved on August 29, 2014 from ProQuest.
Optional Reading
Akan, O., Allen, R. S., Helms, M. M., & Spralls, S.A. (2006). Critical tactics for implementing porter’s generic strategies. The Journal of Business Strategy, 27(1), 43-53. Retrieved on August 29, 2014 from ProQuest.
Ormanidhi, O., & Stringa, O. (2008). Porter’s model of generic competitive strategies. Business Economics, 43(3), 55-64. Retrieved from EBSCO – Business Source Complete.

Module 3 – Case
Strategic Choices
Assignment Overview
The Case in this course is an ongoing exercise, meaning that we will continue to review one company over the course of our four modules. In Module 3, we will be conducting a strategic analysis of the Coca-Cola Company.
Specifically, the Module 3 Case requires that identify the primary business strategy employed by the Coca-Cola Company. You will also be providing a critical, written analysis evaluating that strategy in the context of the strengths, weaknesses, opportunities, and threats you identified in Module 2.
Required Reading
Refer to the required and optional readings related to strategic choices, the theme of Module 3.
Case Assignment
In a 6- to 8-page paper, respond to the following:
1. Which of the four generic (Porter) strategies does the Coca-Cola Company follow, and how do you know?
2. Integrate the strategy you’ve identified above with the strengths, weaknesses, opportunities, and threats you identified in Module 2 (this exercise should provide you with some specific actions the company should be taking relative to its strengths, weaknesses, opportunities, and threats. These actions are referred to as “strategic choices”). Do the Coca-Cola Company’s strategic choices align with the firm’s generic strategy? If not, what are the specific points of disconnect? Think critically about this step, as no company achieves perfect alignment of its strengths, weaknesses, opportunities, and threats with its chosen strategy. As the MBA, it is your job to uncover the discrepancies and problems.
3. How can the Coca-Cola Company leverage its strengths and shore up its weaknesses by altering its strategic choices? How can the company take advantage of environmental opportunities and minimize environmental threats by altering its strategic choices? Be specific.
4. Complete the paper by commenting on how your view of the Coca-Cola Company’s vision and mission has changed or has been reconfirmed by this process of strategic analysis. Would you make any suggestions to revise the company’s vision, mission, or values statements, or to any of its goals/objectives?
5. Consider the Case as a formal business report that you are developing for the Board of Directors and CEO as the Coca-Cola Company’s consultant. This is a professional document. Follow the format below:
Executive summary: This is a synopsis of the main points, conclusions, and recommendations made in the longer report. If you would like a refresher on writing an executive summary, check this website: https://www.csun.edu/~vcecn006/summary.html
Introduction: State the main purpose of the paper (thesis statement), what you hope to accomplish, and how you will go about doing it.
Main Body: The “meat” of the paper. Emphasize analysis, not just description. Delineate separate topics or sections with headings.
Conclusion: Summarize your paper in light of your thesis statement.
Assignment Expectations
Your paper will be evaluated using the grading rubric.
Tips and Suggestions
Business school case-study assignments are meant to offer practice opportunities for future businesspeople who are earning their MBA degrees. Consider yourself a consultant hired by the company to make these critical assessments. There are no right or wrong answers to the Case question, as long as your position is well defended.
Study the theoretical concepts provided in the Background materials section of the module, and identify main strategy concepts.
Include a cover page and reference page, in addition to the 6-8 pages of analysis described above.
Include section headings as appropriate.
Cite and reference all sources, including those that you paraphrase. This means include citations and quotation marks for direct quotes of more than five words, and citations for information you have “borrowed” or paraphrased from other sources.
Module 3 – SLP
Strategic Choices
Simulation
In Module 3, you will use CVP analysis to inform the pricing of your 3 products.
SCENARIO CONTINUATION:
You’ve now completed SLP2, and it the date is (once again) January 1, 2016.
You turn on the TV, and once again, the local television news anchor is talking about events that occurred on January 1, 2012.
Your decision-making process will be different this time, as you will be using CVP analysis, a technique with which you recently became familiar.
You analyze the results of the decisions you made in SLP2. But this time, you aim to improve your Final Total Score by using the CVP Calculator to help you determine a new and improved strategy.
You analyze your SLP2 results using CVP and develop your complete four-year strategy, again taking notes, documenting your reasoning.
You finish the report that shows your revised strategy for the next four years.
Do not run the simulation yet! Simply turn in your written report.
Session Long Project
Write a 6- to 7-page paper, not including cover and reference pages, in which you use the results from SLP2 and CVP analysis to develop a revised strategy.
Keys to the Assignment
The key aspects of this assignment that should be covered and taken into account in preparing your paper include:
1. The revised strategy consists of the Prices, R&D Allocation %, and any product discontinuations for the X5, X6, and X7 tablets for each of the four years: 2012, 2013, 2014, and 2015.
2. You must present a rational justification for this strategy. In other words, you must provide clear and logical support for your proposed strategy using financial analysis and relevant business theories.
3. Use the CVP Calculator and review the PowerPoint that explains CVP and provides some examples.
4. You need to crunch some numbers (CVP Analysis) to help you determine your prices and R&D allocations.
5. Make sure all of your proposed changes are firmly grounded in CVP analysis, on the financial and market data provided you, and on sound business principles.
6. Present your analysis professionally, making strategic use of tables, charts, and graphs.
Time Line Summary:
SLP1
2015: Hired on December 15.
Turned first report in to Sally on December 30th.
SLP2
Time Warp 1 begins: January 1, 2016 warps into January 1, 2012.
You realize you have to make decisions for 2012 – 2015, which you do.
December 31, 2015 – You have gone through all four years, and you write your report to summarize how you did.
SLP3
Despite your efforts in SLP2, you are once again taken back to January 1, 2012. You decide to use CVP analysis to revise the four-year plan you developed in SLP2. You analyze the results of your decisions from SLP2, taking detailed notes. You use the CVP Calculator to help develop your revised strategy, taking additional notes explaining the logic your decisions.
SLP Assignment Expectations
Your paper will be evaluated using the grading rubric.
Tips and Suggestions
Please note the following tips and suggestions:
You might find these downloads and readings useful:
Rehman, A. (2014). Cost-Volume-Profit relationship (CVP Analysis). Accounting for Management. Retrieved on August 27, 2014 from https://www.accountingformanagement.com/cost_volume_profit.htm
Decision Matrix Table – Download this Word doc with a blank table you can use to show your proposed strategy decisions.
PowerPoint discussing CVP – Provides a good overview of Cost Volume Profit analysis, the various equations that you can use, and how to use it. Some examples are provided showing how to use the CVP Calculator.
CVP Calculator- This an Excel-based calculator that you can use to determine prices, volumes, and profits. Keep in mind that it will tell you what need, but the market determines what you actually get.
Include a cover page and reference page, in addition to the 6-7 pages of analysis described above.
Use section headings as appropriate. Use graphs, charts, or figures strategically – but not as “space fillers.”
Cite and reference all sources that you use in your work, including those that you paraphrase. This means include citations and quotation marks for direct quotes, and citations for that information which you have “borrowed” or paraphrased from other sources.
Module 3 – Outcomes
Strategic Choices
Module
Using Porter’s Generic Strategy theory as a theoretical backdrop, assess an organization’s strategic direction, and make recommendations for change.
Using CVP analysis, determine a modified product and pricing strategy.
Case
Assess how well a company’s strategic choices align with firm strengths, weaknesses, opportunities, and threats, making recommendations for change in corporate-level strategy.
SLP
Demonstrate how CVP analysis may be used in the creation of more effective product pricing strategies.
Determine which Generic Porter strategy is followed by organization, using the Grand Strategy Selection Matrix to support choice of strategy.