Below is the Gold Standard which can be found on their website. After reviewing, write an essay using APA Citation and Reference Style Guidelines on the following topic:

“Ritz Carlton Gold Standard: Why it should be the Benchmark for Hospitality Customer Service Teams Across the World”

Within the body of the paper, research and touch upon where the general level of customer service is currently in our industry (can be in broad terms), where we need to go as an industry, and how various companies might learn from the Ritz Carlton Model.

For example, how might a company go about implementing a “Gold Standard” plan to increase its level on quality customer service? You may give specific examples from your research, but if you do, be sure to site them in your bibliography.

Personal opinion is also welcome…..be creative!

Ritz Carlton Gold Standard

The Credo
The Ritz-Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission.

We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience.

The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests.

Motto
At The Ritz-Carlton Hotel Company, L.L.C., “We are Ladies and Gentlemen serving Ladies and Gentlemen.” This motto exemplifies the anticipatory service provided by all staff members.

Three Steps Of Service
1.A warm and sincere greeting. Use the guest’s name.
2.Anticipation and fulfillment of each guest’s needs.
3.Fond farewell. Give a warm good-bye and use the guest’s name.

Service Values: I Am Proud To Be Ritz-Carlton
1.I build strong relationships and create Ritz-Carlton guests for life.
2.I am always responsive to the expressed and unexpressed wishes and needs of our guests.
3.I am empowered to create unique, memorable and personal experiences for our guests.
4.I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique.
5.I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.
6.I own and immediately resolve guest problems.
7.I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.
8.I have the opportunity to continuously learn and grow.
9.I am involved in the planning of the work that affects me.
10.I am proud of my professional appearance, language and behavior.
11.I protect the privacy and security of our guests, my fellow employees and the company’s confidential information and assets.
12.I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.

Functional

The Employee Promise
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.

By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Reference
Ritz-Carlton. (2013). Gold Standards. Ritz-Carlton. Retrieved from
http://corporate.ritzcarlton.com/en/About/GoldStandards.htm

MINIMUM 950 WORDS, ABSOLUTELY NO PLAGIARISM, AT LEAST 5 SCHOLARLY/PEER REVIEWED APA REFERENCES. MUST INCLUDE A POPER INTRODUCTION WITH THESIS AND A WELL THOUGHT OF CONCLUSION. PLEASE READ YOUR WORK BEFORE SUBMITTING, NO GRAMMATICAL ERRORS. DUE 1/25/18 11 AM NY EST TIME.

Scientism may be described as the belief that science is a mean of acknowledging reality and a philosophical thesis which concentrates on facts. Spirituality and religion belief in science but embraces God’s creation ideas. The tension between religion and science falls on the fact that science does not explain everything absolutely. This provides religion an opportunity to fill the gap concerning the ethics and morals (Grove, 2015). A human being is usually terrified of unknown. People want to have an absolute explanation of everything. So both religion and science are important since they offer similar and different explanations people desires. Both acts like a complement of the other one.

Combination of both religion and scientism is ideal in healthcare. Scientism may explain physical technicalities of illness and with evidence based on medication. However, religion plays its role for the patient in case science fails to explain their feeling. For instance, when a patient is hospitalized, they feel hopelessness, and scientifically there is no such explanation. No medication that exists that can make the feeling of hopelessness to disappear. But, patient prayers can help eliminate the feeling of hopelessness (Kanopy, 2014). The fact is that the patient will not get healed since prayer alone may not cure the patient in case there is no absolute factual, scientific probability.

Comment 2

From our assigned readings, one of the topics I found very interesting was the distinction made between medicine and nursing as two separate entities. Medicine focuses on scientific dimensions of the human body; nursing is caring with emphasis on the whole person as embodied (Shelly & Miller, 2006). I think this distinction is important because while medicine is generally based in science and explains the body as an object of function, nursing focuses on the person as a whole and examines and aids the individual’s function through their body. In other words, nursing doesn’t only fixate on the diagnosis or curing of disease or on the progression of healing. Nursing compassionately encompasses the person as a whole to help assist their performance in activities contributing to their individualized health and recovery status. Nursing doesn’t just relate to diagnostic tests and lab values, it takes into consideration a person’s support system, their coping mechanisms, their need for resources, their teaching needs, their cultural and religious backgrounds, etc. This is why nursing is often referred to as both ‘a science and an art’. The application of both scientific medical knowledge and empathetic, compassionate care at the most basic level is what makes nursing a unique profession.

Table 4. Your Moral Reasoning
Good Points Learned from Your Interviewers

Your Points of the View
Your Moral
Approaches
to the Case

The Justification

for Your Moral Approach

They all agreed that Saddam’s actions were against all international human laws. They also opened our eyes when they talked about their experiences and suffering under the occupation of Iraqi forces.

Our view is that it is unfair and agonizing when a country that worries only about its internal affairs and the well-being and prosperity of its citizens gets attacked by a bully; a dictator that violates human rights and uses a weaker neighbor to achieve wealth. Saddam Hussain’s notable failure in the Iraqi-Iran war destroyed Iraq’s budget and therefore he was seeking a way to compensate and what easier way can he do that than invade an oil-rich, weak, and defenseless neighbor?

Saddam’s order of invading Kuwait is considered immoral. Saddam used a weaker neighbor to compensate for his failures in the region. Kuwait fell victim to his expansionist methods.

Innocent people should not suffer from people with power and authority. In fact, those people should facilitate the formation of a peaceful and fulfilling community. There’s a common proverb that says “he who does not feel shame, does whatever he wants.” A person who has no shame and conscience does whatever he finds satisfying, irrespective of others. We believe that if 50% of people would stop interfering and meddling in the life of others, then the other 50% would live happily.

Directions:  Think about what you have read and seen in the news on globalization. Consider the fact that the clothing we wear, the cars that we drive, the cell phones we use to communicate and the computers we use to work, are each likely to have been manufactured in whole or in part in different parts of the world. While there are still companies and firms that maintain local and national borders, it is almost unheard of in the 21st century that an industry does not maintain an international strategic position.  From an executive’s position, identify and explain at least three challenges and opportunities that might face an international executive over the next five years. Provide possible solutions of how the executive might address these issues in order for their firm to maintain a competitive advantage.  Prepare a 4-6 page paper that describes the impact of globalization on U.S. businesses. In your analysis, please include information about the impact of at least four economic drivers that might impact globalization.  Submit your assignment to the Submissions Area by the due date assigned.    Grading Criteria  Maximum Points   Explained at least three challenges and three opportunities that might face an international executive over the next 5 years  30   Described possible solutions of how these situations could be addressed to increase a firm’s competitive advantage.  30   Analyzed the impact of at least four economic drivers which might impact globalization  30   Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in accurate representation and attribution of sources; displayed accurate spelling, grammar, and punctuation.  10   Total:  100